iFlourish Health and Wellness Institute does not accept insurance.

Be advised that any nutritional program suggested at iFlourish Health and Wellness Institute is not intended as a treatment or cure for any disease. Reading the iFlourish Health and Wellness Institute Website does not mean that you are a client of iFlourish Health and Wellness. 

Before making any changes to your diet, prescription medications, lifestyle, or exercise activities, make sure to check with your medical doctor first. 

RETURN POLICY

For items provided by iFlourish Health and Wellness Institute: we always strive to ensure we provide you with the exact products you ordered, either in-person or via phone or email. If you received an item in error that has been unopened, please contact us so that we may make arrangements to provide you with the correct item and accept your return.

If you wish to return previously ordered items for any other reason, please consider the following items before contacting iFlourish Health and Wellness Institute

· Pre-approval is required for all returns & must be within 7 days of receipt

· Refrigerated items cannot be returned

· A 20% restocking fee will be applied to unopened, un-refrigerated returns

· Special orders, herbal blends, advanced lab testing (urine, stool, saliva, etc.) & blood lab test fees cannot be returned

All items paid to outside Vendors (ex. Prolon, Designs for Health, Fullscript, Rupa Health, etc) have their own customer service and return/refund policies. Please contact them directly for any return needs.

 

SERVICES POLICY

** iFLOURISH HEALTH AND WELLNESS INSTITUTE SERVICES POLICIES**

Our Mission is to assist you in achieving physical, spiritual, and emotional well-being using a holistic approach to health. Our Philosophy is to educate and empower you to live in optimal wellness because:
**IT’S TIME TO LIVE YOUR HEALTHIEST LIFE.** 
This approach complements any existing healthcare program.

iFLOURISH HEALTH AND WELLNESS INSTITUTE's Intent:

The intent of any and all services offered and/or nutritional protocols or lifestyle recommendations suggested the iFlourish Health and Wellness Institute team is designed to support the natural physiological & biochemical processes of the human body. The purpose is not to diagnose, treat, prevent, or cure any disease. All suggested protocols are from a holistic perspective. As such, iFlourish Health and Wellness Institute does not act as your primary care physician and you must continue to have a medical PCP and keep them informed of all your healthcare activities.

Clients Within the USA.

Our Nutrition Consultants can see clients in all states of the U.S. Please make sure you are scheduled with the correct practitioner per our website listing. Any questions? Contact the office by email. Health Coaches may provide coaching and consulting regarding nutrition, supplementation recommendations, lifestyle changes, and health education but do not create a doctor-client relationship. You must always have a Primary Care Physician that you work with in your hometown even if consulting with one of our MD/PhD/DC/DO/ND Consultants. You agree to keep your doctor informed of all your health and lifestyle changes. Be especially mindful if you take prescriptions and lose weight as many prescribe based on weight. 

Consent to Participate in Telehealth Consultation:

By scheduling with iFlourish Health and Wellness Institute and by signing this agreement I acknowledge that I am agreeing to participate in telehealth consultation (tele-consults) with the Nutrition Consultants and/or staff at iFlourish Health and Wellness Institute. I am seeking this tele-consult for my purposes and not on behalf of any third party. I understand the risks, benefits, limitations and alternatives to tele-consults (including the option to seek a different practitioner for in-person services) and have chosen of my own free will to participate in tele-consults with iFlourish Health and Wellness Institute. I understand I am a participant in the decision-making process and I am free to decline any service/treatment/recommendation/suggestion offered by the iFlourish Health and Wellness Institute team at any time. I accept that the iFlourish Health and Wellness Institute team may at any time refer me to a different office if the nature of my consultation is inappropriate for tele-consults. I understand that tele-consults typically involve the use of audio and/or video or other technology between me and the Consultant. Due to the nature of tele-consults, visits are largely educational and rely heavily on the client's history and laboratory findings. Exam and vital findings via video or phone are limited in nature vs an in-person examination.

Cancellations:

We request a minimum of 48 hours advance notice for any cancellation or rescheduling of your appointment.  This is a consideration for our consultants.  Short notice or no notice will result in an office visit charge at the regular rate.

Payment of Services:

Payment in full is expected at the time of scheduling or at the time of service.  iFlourish Health and Wellness Institute receives payment in cash, check, credit, and debit card form. There is a $25.00 fee for returned checks. There are no service refunds. You agree that your credit card on file will be automatically charged for any iFlourish Health and Wellness Institute invoice generated such as your visit fee or if a supplement order or lab order is requested. You also authorize iFlourish Health and Wellness Institute to automatically charge your credit card for any missed appointments or late cancellations of less than 48 hours in advance at the full-service fee. There is no charge for rescheduling or canceling appointments more than 48 hours in advance. I am also responsible for any chargeback fees if for some reason my credit card is declined. This authorization is part of my records and will be treated with privacy, confidentiality, and respect.

Additional time charge:

If a visit goes over the scheduled time (ex. 1 hour) then there will be an additional visit charge in 15-minute increments at the prorated rate. Your credit card on file will be charged after the visit is complete.

Refunds:

Supplements and Lab work is purchased through outside vendors and iFlourish Health and Wellness Institute can not issue any refunds, please only purchase items you intend to use. There are no refunds for services that have already been fulfilled (ex. after a visit) or not. If you purchase a set of visits/services for a discount in a "package plan" and decide to not use them all - you will not receive a refund for any remaining balance after calculating the used visits at the normal fee schedule. You may receive a refund for a prepaid visit if iFlourish Health and Wellness Institute cancels the appointment.

Primary Care Physician (PCP):

iFlourish Health and Wellness Institute does not act as a primary care physician and is not on call, nor are any iFlourish Health and Wellness Institute consultants regardless of license type including MD/DO/DC/ND/PhD. Please maintain a positive, working relationship with your medical doctor, keep him/her informed of your healing activities, and continue your regular medical care and check-ups. This applies to all providers with iFlourish Health and Wellness Institute.

Photo Release, Social Media release, Website and Marketing release

You agree to authorize iFlourish Health and Wellness Institute, Savvy Management Group, and Jamie Martinez to use any public reviews (ex. Google, Yelp, Facebook, etc.) that you submit a review emailed to us. These reviews may be used for marketing activities and other online promotions via social media, websites, and all printed or digital publications and media in perpetuity. You acknowledge that participation is voluntary, there is no financial compensation and this includes photos, graphics, and testimonials. You release iFlourish Health and Wellness Institute, Lily Knapp, and Savvy Management Group of any liability or claims by me or any third party related to the use of photographs, graphics or testimonials in printed or digital media.
 
Updates to iFlourish Health and Wellness Institute Policies

All current updates to our Policies will be immediately applicable to you & all previous signers and posted on the iFlourish Health and Wellness Institute website and in our Practice Better software. You may view them there or request an updated copy emailed to you at any time.

Stopping Medication:

iFlourish Health and Wellness Institute consultants will **NOT** take you off any medication, which can only be done with your prescribing physician. If your goal is to decrease your need for medication, we can suggest a protocol to encourage health and then you may work with your MD to monitor your progress and see if you can lower or eliminate your medication dosage over time. Keep your MD informed. 

 

Emergencies:

In case of an emergency, call your PCP, visit your local urgent care or call 911.

INFORMED CONSENT

**OFFICE SERVICES**

iFlourish Health and Wellness Institute (**iFlourish Health and Wellness**) offers a variety of holistic care and/or coaching services including Nutrition, Health Coaching, Functional Nutrition, Nutritional Lab Education, all through Nutrition Consultants operating within their scope of practice. All of these holistic services are collectively referred to as Nutrition Consulting/Coaching.

**INFORMED CONSENT FOR NUTRITION CARE (Which includes all items mentioned above).**

To the client (or their legal guardian, court-appointed conservator, or agent):  Please read this entire form before signing it.  Please ask any questions prior to signing this form if you are unclear about anything in this form.

**Procedures**-  There are a number of techniques used by our team that may be chosen.  Appointments may include stretching, traction, massage therapy, nutrition, nutritional supplements, health coaching & exercise recommendations, etc. This informed consent extends to our staff (employed or contracted) bodyworkers (massage therapists, energy workers, physical therapists, acupuncturists), our nutrition advisors (Registered Dietitians, Health Coaches, Nutritionists) to include all iFlourish Health and Wellness Institute contractors. Additionally, there may be referrals to other associated consultants in the iFlourish Health and Wellness Institute office or outside doctors/practitioners as necessary, and their treatment should involve the same informed consent with disclosure of risks and benefits as is being done here.  For example, there can be permanent pain as a side effect of surgery as one possible consequence of that procedure.

**Updates to Informed Consent** All current updates to our Informed Consent will be immediately applicable to you & all previous signers and posted on the iFlourish Health and Wellness Institute website and in our Practice Better software. You may view them there or request an updated copy emailed to you at any time.

 

Coaching/consultation services policies

No Guarantee - Results Dependent on Consultant

We can not guarantee results but will share good practices that have been effective in our clinical experience and in practice by those we have coached and worked with over the years. It will always be incumbent on you to “do the work”, to do your research and take action steps.

Not Legal Advice - Not Tax Advice

Our team may share experience and practical stories based on their practice or those of clients they have coached or what is considered standard in the industry. However, we are not an attorney, and none of the advice shared constitutes legal or tax advice. Please consult legal advice or tax advice when/as needed and note that the laws may differ by your county, state, or country and often differ by medical license.

Updates to Policies

All current updates to our Policies will be immediately applicable to you & all previous signers and posted on the iFlourish Health and Wellness Institute software. You may view them there or request an updated copy emailed to you at any time.